Frequently Asked Questions

Everything you need to know about our luxury timepieces and shopping experience.

Are all watches sold on your site authentic and authorized?

Yes, Teddy Baldassarre is an authorized dealer for every brand we carry. Each timepiece is 100% authentic, brand new, and comes with a full manufacturer's warranty.

What is your shipping policy for high-value items?

We offer free fully-insured shipping on all domestic orders. For security, every shipment requires an adult signature upon delivery to ensure your luxury watch arrives safely.

What is your return and exchange policy?

We offer a 7-day return policy for a full refund or exchange, provided the watch is in unworn, original condition with all plastic protective film, tags, and packaging intact.

Do you offer international shipping?

Yes, we ship to most countries worldwide via expedited couriers. Please note that international customers are responsible for any applicable customs duties and taxes upon arrival.

Can I trade in my current watch for a new one?

Currently, we focus on the sale of new timepieces. However, we are constantly expanding our services, and we recommend subscribing to our newsletter for updates on future trade-in programs.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm to help you secure your dream timepiece with monthly payments.