Returns & Exchanges

We want you to be completely satisfied with your luxury timepiece purchase, which is why we offer a 7-day return window for all eligible items in original, unworn condition. Please ensure all protective plastics and tags remain intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our client advisor team via email or our portal to request a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully pack your watch in its original presentation box with all manuals, warranty cards, and accessories included.

• 3.
  Insured Shipping

  Affix the provided prepaid shipping label and drop off the package at an authorized carrier location for fully insured transit.

• 4.
  Inspection and Refund

  Once our horologists verify the watch's condition, your refund will be processed to your original payment method within 5 business days.